Get a Quote
LED Downlights LED Downlights 24 models LED Panel Lights LED Panel Lights 4 models Plated Panel Lights Plated Panel Lights 2 models LED Track Lights LED Track Lights New arrivals soon
Factory-direct downlights, panel lights and tracking lights. See all luminaires →

WARRANTY Policy

Manufacturer Warranty

All OSLLA LED lighting products include a 2–5 year manufacturer warranty for residential, commercial and industrial use. The customer must report the defect in writing within the warranty period. Warranty starts on the day the product is shipped. Coverage is for the original purchaser and is non-transferable.

What We Cover

We replace any LED lighting product or part proved to be defective in material or workmanship under normal use during the applicable warranty period. Warranty replacements are made without charge for lamps / parts. Anything replaced under warranty becomes our property and must be returned to us. Replaced lamps / parts are considered part of the original product, and warranty on those parts expires together with the original product warranty.

Shipping of Replacements

OSLLA bears the cost of the replacement lamp / part and the shipping charges for sending the replacement to you. The customer is responsible for sending the damaged part back to our facilities with a shipping company of their choice, and bears the associated return-shipping costs — including for defective “free shipping” items. OSLLA does not refund outbound shipping charges.

How to Claim

Please take pictures and notes of the LED lighting defect(s) and email them to service@oslla.com. This helps us expedite your warranty claim.

Exclusions

This warranty is automatically void with any misuse of the product or damage by accident / collision, use in an application the product was not designed for, unauthorized service, abuse, neglect, or incorporation of unsuitable attachments. Unauthorized alteration or installation, and any cause other than defects in material or workmanship, are not covered. Any other expense — including consequential or incidental damages, damage to property, loss of time or use, transportation, or commercial loss — is not covered. Any implied warranties are limited to the duration of this written limited warranty.